The whole design process can be done remotely by phone and email. However, if you’d like a face to face meeting, just contact us and we’ll arrange a date. Our studio is conveniently located in Nottingham city centre, in the East Midlands. The first consultation meeting is always free if you come to our studio. For customers from local counties, it’s also free if we come to you. For customers that are further afield, we’ll charge a consultation fee at £50 per hour, plus travel costs at 43p per mile, if you’d like us to visit you.
First, we’ll make arrangements to discuss your contract. Areas we’ll need to cover include project outline, design specifications, timescale, sign off stages, payment schedule etc.
We’ll need the following information from you:
Ideally, we’d like this information in writing. You’re also welcome to phone us with the above information – please have it ready when you call.
If you’re not yet sure of the full contents of the package you want, you can ask us for a quote now and upgrade the package later. However, the costs and timescales originally quoted will probably change.
If you’d like an estimate, to arrange a consultation, or have a general enquiry about our services, simply contact us by phone or email. All our contact details are shown on our contact page.
The questions below provide general information. If you hire us to work for you, we’ll explain our payment policy in full before asking you to sign a contract confirming that you agree to our terms of payment.
We accept BACS, cheques, credit & debit cards.
All invoices are payable within 28 days of receipt, unless otherwise stated on the invoice. If an invoice becomes overdue, a 1.5% service charge will be added to the balance each month until the invoice is paid in full. We reserve the right to withhold delivery and any transfer of ownership of any current work if your account isn’t kept current, or if overdue invoices aren’t paid in full, including any charges or fees that have accrued as a result of late or non-payment.
If for any reason you don’t want to continue at the initial design concepts stage, you can give us notice in writing that you wish to cancel the project. We’ll then refund in full any monies you’ve paid. All the designs will remain the exclusive property of Cobaltblue and you are not permitted to use any of them in any way, shape or form without written permission from Cobaltblue.
Please note that our refund policy doesn’t apply in the following cases:
|The Design Process||Answers||
Our typical turnaround times are as follows:
The turnaround times for other services, such as copywriting, photography and marketing support, will depend on your individual requirements. Once you’ve outlined and agreed these, we can give you a proper time estimate.
In the event that you don’t like the finished design (unlikely as you’ve already approved it!), you have a number of options. Depending on the package you’ve selected, you should be able to ask us to make a set amount of minor changes to the design, free of charge. If you feel the design needs more amendments than your selected package affords, the additional work is chargeable.
We’ll need you to sign off the proof to confirm you’re happy with the design. After this, we’ll send you a final invoice. When this is settled, we’ll provide you with a print copy of the design and a CD of your files.
We’ll ask you to send us by post or email any relevant materials that we need to start work. We’ll then create the initial design concepts for your project and show them to you for your comments. Usually, we’ll make the designs available on a secure section of our website so you can view them online.
Please note that, if you choose to print any files we send you, we don’t provide any support for your home or office printer settings. It would be advisable to seek this support with your printer’s supplier or manufacturer.
Like printers, computers vary in their colour set-up due to different technologies being used. Most people will see a great colour match between the hard copy proof and what’s on their screen, but due to differences in monitor calibration, some printed colours are hard to match. However, please bear in mind that the inkjet / laser proofs that we provide are useful for judging layout compositions, font size and spacing, and also give you a chance to correct any grammar and spelling errors.
Yes you can but do not expect your colours to match the original design. Home/office printers use completely different technology and inks compared to those of a litho printer. Therefore colours set up to be accurate on the CMYK process can be way out when printed using a domestic inkjet printer. It should also be noted that in the long run, printing stationery on an inkjet printer is a false economy as the ink costs far exceed the cost of having it professionally printed.
|Rights and Ownership||Answers||
We can print out proof copies at our office. For small or large print runs with trim, folding and special finishes we work with trusted local printers to gather quotes, samples and arrange final delivery straight to your door.
Yes, no problem at all. If you’ve already chosen a printer, please give us their contact details before we burn the artwork onto disc. This means we can find out what their specifications are and make sure the copy they receive is print-ready. Please note we can’t be held responsible for any print problems or delays if the printer or service provider used for your project hasn’t been chosen or recommended by Cobaltblue
If this happens, please give the printer our email address and phone number, and vice versa, and we’ll make every effort to resolve the problem as soon as we can.